Privacy Policy

1. Introduction

Outreacher ("we", "us", "our" or "Company") operates the Outreacher website at outreacher.online and provides AI-powered Reddit monitoring and engagement automation services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the data practices described in this policy.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy should be read in conjunction with our Terms of Service.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources.

3. How We Use Your Information

We use the collected information for the following purposes:

• • Service Provision: To provide, maintain, and improve our Reddit monitoring and engagement automation features
• • AI Processing: To generate contextual response suggestions using AI models based on your custom prompts and monitored content
• • Authentication: To verify your identity and manage your account access
• • Personalization: To customize your experience and remember your preferences
• • Analytics: To understand usage patterns, track engagement metrics, and improve Service performance
• • Communication: To send service updates, security alerts, and respond to your inquiries
• • Payment Processing: To process subscription payments and maintain billing records
• • Security: To detect, prevent, and address technical issues, fraud, and abuse
• • Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. AI and Data Processing

Our Service uses artificial intelligence to generate response suggestions. Here's how AI affects your data:

• • Reddit posts and comments you monitor are processed by AI models to generate relevant response suggestions
• • Your custom AI prompts are used to personalize the AI-generated content
• • Generated responses may be stored temporarily for quality assurance and service improvement
• • We may use aggregated, anonymized data from AI interactions to improve our models and Service
• • We do not use your personal data to train public AI models or share it with AI providers
• • AI processing occurs on secure servers, and all data in transit is encrypted

5. Data Sharing and Third Parties

We do not sell your personal information. We may share your information in the following circumstances:

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy:

• • Account data is retained while your account is active and for a reasonable period after deletion
• • Transaction records are kept for accounting and legal compliance purposes (typically 7 years)
• • Monitoring data and AI-generated responses are retained based on your subscription plan
• • Analytics data may be retained in aggregated, anonymized form indefinitely
• • Backup copies are automatically deleted according to our retention schedule

You can request deletion of your data at any time by contacting us or deleting your account through the Service settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• • Encryption in transit using TLS/SSL protocols
• • Encryption at rest for sensitive data
• • Secure authentication mechanisms and password hashing
• • Regular security assessments and vulnerability testing
• • Access controls and monitoring of system access
• • Employee training on data protection and security best practices

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• • Access: Request a copy of the personal information we hold about you
• • Correction: Request correction of inaccurate or incomplete information
• • Deletion: Request deletion of your personal information (subject to legal retention requirements)
• • Portability: Request a copy of your data in a structured, machine-readable format
• • Objection: Object to certain processing activities
• • Restriction: Request restriction of processing under certain circumstances
• • Withdraw Consent: Withdraw consent for data processing where we rely on consent

To exercise these rights, please contact us at privacy@outreacher.com. We will respond to your request within 30 days. Some rights may be subject to limitations based on applicable law or our legitimate business needs.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect analytics data:

• • Essential Cookies: Required for authentication and core Service functionality
• • Analytics Cookies: Help us understand how users interact with the Service
• • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or other legally approved mechanisms.

11. Children's Privacy

Our Service is not intended for users under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will promptly delete that information. If you believe we have collected information from a child, please contact us immediately.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, contact us at privacy@outreacher.com.

13. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data in compliance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• • Contract performance (to provide the Service)
• • Consent (where you have given explicit consent)
• • Legitimate interests (to improve and secure our Service)
• • Legal obligations (to comply with applicable laws)

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with GDPR requirements.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no industry standard for recognizing or implementing DNT signals, so we do not respond to DNT browser signals at this time.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice such as email notification. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving complaints about your privacy and our collection or use of your personal information in accordance with this Privacy Policy.